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Alan Boswell Group

Alan Boswell Group

4.6(149 reviews)See reviews ↓·Norwich

What customers say

Based on genuine customer reviews

Responsiveness and efficiency form the most consistent theme across feedback for this Norwich insurance broker. A number of reviews mention that requests are turned around the same day, with policy updates, renewals and quotations handled promptly and without fuss. Customers writing about their orders describe speaking with named advisers – Andrew Wright, Tom White, Leah Bonaccorsi, James Cooper and Phil Bone – and highlight their knowledge of commercial fleet, public liability, employers liability, driving instructor, landlord, mixed use building, club and boat insurance. One thing mentioned again and again is the willingness to tackle unusual or complicated requirements and keep searching until suitable cover is found.

Communication is praised in both directions, with emails answered quickly, callbacks delivered within half an hour and explanations given in plain terms rather than through automated responses. Customers describe pricing as competitive or better than expected, including one landlord policy found to be substantially cheaper with broader buildings cover. The tone of the accounts is warm, and several long-standing clients note that the same standard has been maintained over many years of continuous business. Cover being arranged immediately and policies adjusted to fit exact needs closes this consistently positive set of accounts.

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Alan Boswell Group — Customer photo

Reviews

Reviews are taken from publicly available sources.

JM
Jamie Mulhall29 June 2026

Excellent service from Alan Boswell Group. Arranging my boat insurance was straightforward, and the staff were very efficient and easy to deal with. It was refreshing to speak to real people who explained everything clearly, with none of the usual “computer says no” approach. I wouldn’t hesitate to use them again and will certainly consider them for all my future insurance needs. Well done and thank you

GG
Gary Gilvey8 May 2026

We have worked with Andrew Wright at Alan Boswell Group for our corporate insurance requirements for some time now and the service has always been outstanding. Whenever we need any adjustments to our fleet insurance, public liability cover, employers liability, and various other insurance policies, Andrew is always available, responsive, and gets everything sorted quickly and efficiently. It’s reassuring to have an advisor who is knowledgeable, proactive, and genuinely easy to deal with. Nothing ever seems too much trouble, and his support gives us real confidence that our business is properly looked after. Highly recommended.

GT
glen thompson10 April 2026

Complete joke of a company don't waste your time !

PB
Paul Burrows18 March 2026

I have just recently received a lot of excellent service from various companies but the service I have received from Rachel at Alan Boswell is In joint first place with my mortgage broker, as both of them have given me unparalleled service in their respective work area's the kind I have not seen in the last 20 years, truly a credit to their respective companies and them selves.

AS
Ash S20 February 2026

We have been in contact with Phil Bone in respect to arranging a mixed use building insurance and he has been the best business insurance adviser we have dealt with. Very knowledge in field and was able to amend the policy to our requirements. Very pleased with the service provided by Phil.

CD
Cliff Derrick5 January 2026

Alan Boswell group have been so well mannered and very very helpful to me with all my enquiries about my clubs insurance and with any help I needed so .may I say thank you all and a happy New year Clifford Derrick

MC
Matt Cooper31 July 2025

Drop the Meerkat - I just took out a personal policy with Alan Boswell Insurance Group for landlord cover – and was genuinely astonished. I’d originally got a quote from them, then compared it on a whim using one of the big comparison sites. The result? Alan Boswell came out 48% cheaper, with more than double the buildings cover I actually asked for. That’s not just competitive, it’s remarkable. First-class value and proper peace of mind. Better than Simples.

Insurance brokers in Norwich compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Norwich are compared.

RankProviderRatingReviewsOpen Sat.
1i4me limited★ 4,9952No
2Sirelark Risk Services★ 5,024No
3Alan Boswell Group (this page)★ 4,6149Yes
4Howden Insurance Brokers - Norwich★ 4,636No
5Adrian Flux Insurance Services★ 2,6175Yes
Contact
Working hours
Monday08:30–17:30
Tuesday08:30–17:30
Wednesday08:30–17:30
Thursday08:30–17:30
Friday08:30–17:30
Saturday09:00–12:30
SundayClosed