Autonet Insurance

I had a very poor experience with Autonet Insurance. I was initially charged £394 online for a full year’s insurance, which I agreed to and paid. However, shortly after, they contacted me asking for an additional £286, which felt very misleading and unfair. This came across as a very dodgy practice, as the price suddenly changed after the payment was already made. Because of this, I decided I no longer wanted the policy and asked them to cancel it. Although they did cancel the policy, they failed to provide a full refund, which is extremely disappointing. Overall, the lack of transparency and unexpected extra charges make this company hard to trust. I would not recommend Autonet Insurance based on my experience.

Where do you start with these muppets!!!! Handled my accident badly, didn’t get a curtesy car for 5 days, missed a best friends funeral because of their incompetence, they didn’t record the accident for three days, failed to record my complaint properly, failed to record my complaint about my initial complaint properly, failed to send me details of my initial complaint, failed to send me copies of my documents when requested, They literally do not have a clue about customer service The incompetence of some of the operatives is mind boggling…..yet you go on trust pilot everyone thinks they are great!!! Would not recommend ever, ever again

This insurance company keeps increasing their prices every year for no good reason. My premium went up by over £1,000 in just one year, even though I haven’t made any claims or had any accidents. The explanation they gave makes no sense at all. It’s really unfair to loyal customers — instead of rewarding you for staying with them, they punish you with huge price hikes. Very disappointing and not worth renewing. Giuseppe

Impossible to deal with this company!! Taken payment but now haven't got policy number!! Been on phone for over an hour!!! Don't use the.!! Scam? Theft? taken money , no inurance.Days office in Stoke on Trent but no such place!!!!

Terrible company, took a policy out for my van and paid the premium up front 2 weeks before my previous policy expired, Autonet then take another £87 out of my bank account without my consent, theft?, I call them up which is a nightmare to get through to as thr call centre is in south Africa and they treat you like an idiot, talk down to you and generally make you feel like a piece of something off their shoe. Anyway they say I had a claim, which I didn't, so.they took more money (without my cosent). I told them I xan prove there was no claim and they weren't interested. I.then insisted my policy be shut down before the start date and all my money is refunded. They refused to refund the whole amount and are keeping £40. This was never explained to me and I'd rather not deal with such a poor insurance company that does not put its customers in regard. You only find out how good an insurance company is when you claim, in this case I found out before, awful company. Still fighting for my full refund and to change this where they can just dip their thieving hands into your bank and take money without consent. Please avoid these their is many unhappy customers out there with similar experiences.

Worst insurance company I have dealt with in my life. Sent a note and verbally told them I am cancelling. They said I need to call back and speak to them despite speaking to them and sending a note. They didn't cancel and receive letters from the financial broker who said they did not receive any cancellations from this company. After two months and long hours on the call I have to pay a fee for two months because they didn't cancel when I asked. Always go to the more reputable insurance companies, not these clowns

I entered into a contractual agreement with the company. After a week, they informed me that my policy was being canceled due to a system error indicating a claim against me four years prior. I had already disclosed this information when signing the contract. Despite the short duration of the policy (10 days), they imposed additional charges for the cancellation. Furthermore, they failed to provide a refund for the remaining period of the month. I advise against engaging in business with this company.