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Howden Insurance Cardiff

Howden Insurance Cardiff

4.7(32 reviews)See reviews ↓·Cardiff

What customers say

Based on genuine customer reviews

Helpfulness and efficiency stand out as the qualities that customers of Howden Insurance Cardiff return to most often. Several reviewers describe staff as pleasant and professional, singling out Natalie, Ceri and Shelley for the care they take with queries. One thing mentioned again and again is the willingness to research competitive quotes on the customer's behalf, with motor and home policies arranged after comparisons of available options.

Long-standing clients note that the same standard has held for years, both for personal cover and for business insurance needs. When a claim had to be made, support was described as prompt and reassuring rather than bureaucratic. Enquiries about policies, including a recent telephone call, were answered with patience and clear explanations. Reviews regularly refer to reliability, with renewals handled smoothly and without the need for chasing.

The research carried out before options are presented is valued because it saves customers time and gives them confidence in the choice made. Ceri in particular is highlighted for consistent service to one family over an extended period. The tone throughout is one of trust built steadily through repeated dealings, whether the matter concerns a car policy, household cover or a commercial arrangement, and that continuity of care is what keeps clients coming back to the Cardiff branch.

Car and Motor Insurance AgencyHome Insurance AgencyInsurance company

Reviews

Reviews are taken from publicly available sources.

KA
Kishwar Aslam1 April 2026

“Very professional and efficient service. I have known Watkin Davies for many years and have always found them reliable and competitive. They recently provided excellent support with a claim — thank you to David for his assistance. They consistently ensure clients are appropriately covered. I would highly recommend their services.”

NG
Nathan Gilmour21 October 2023

Watkin davies are a awful company who sadly dont learn from complaints and bother yo call you back about the concerns you have they continue to use Msl as a claims company who are entirely useless as everything they do they are slow at what they actually manage to complete when my renewal is due i will choose a different company for my insurance needs

JG
John Gabriel29 June 2023

Karrie Brewer was so helpful today, especially as one insurance company would not quote, so had to shop around for us, many thanks

DH
David Harries29 April 2023

Very helpful during my recent phone call enquiring about an Insurance Policy

PD
Pam Durbin28 April 2023

Excellent service from Watkin Davies as per usual. I love the way they do all the hard work researching best quotes and provide you with your options. All the staff are very friendly and professional, I have to highlight Ceri who always does a fantastic job for me and my family.

DD
Diana Dee31 March 2023

Ceri provided a professional service as always. No trouble at all updating new details. Good to be with Watkin Davies. 💃

GW
Gary Williams9 February 2023

Once again, could not have been more helpful! Still a pleasure to speak to a 'real person' who knew what they were talking about!

Insurance brokers in Cardiff compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 4 businesses in this category in Cardiff are compared.

RankProviderRatingReviewsOpen Sat.
1Insight Insurance Services Ltd★ 5,023No
2Motts Insurance★ 4,935No
3Howden Insurance Cardiff (this page)★ 4,732No
4Source Insurance★ 4,364No
Contact
+442920626226www.howdeninsurance.co.uk/cardiff19 Penlline Rd, Cardiff CF14 2AA
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed