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Independent James

Independent James

5.0(606 reviews)·London

Independent James holds a 5 rating from 606 Google reviews. Reviewers frequently mention advisers Tom Costelloe and Daniel Lamb for clear, thorough guidance through remortgages and first property purchases, often completing cases quickly even when starting close to a deadline. Clients also describe ongoing relationships with the firm across several years and multiple mortgages.

Financial plannerInsurance broker

Reviews

5.0 / 5 · 606 total
KX
Katrina Xiao1 July 2026

I had an excellent experience with Independent James throughout my remortgage. I approached IJ at quite a late stage, with only around a month remaining before my existing mortgage deal expired. I was initially worried that everything would be a rush, but Shangerjen and Matthew handled the entire process incredibly efficiently and managed to complete everything on time. Throughout the process they were professional, knowledgeable, responsive and always happy to answer my questions. They even continued monitoring the market after my application had been submitted and secured me a lower interest rate before completion, which was a wonderful surprise and something I really appreciated. Despite the tight timescale, they made what could have been a very stressful process feel straightforward and well organised. I always felt supported and knew exactly what was happening next. I'm genuinely grateful for all of their hard work and wouldn't hesitate to recommend Independent James to anyone looking for a reliable and trustworthy mortgage broker. Thank you both again!

PM
Philius Maximus16 June 2026

To say that we are very pleased with Independent James' mortgage advisor, Daniel Lamb, is a huge understatement. His assistance and guidance was invaluable, swift, and friendly. He helped us to secure an excellent mortgage rate in record time during a very difficult financial period. And while it may be true that we were lucky in our timing, it's also important to consider that fortune favours the prepared - and Dan clearly is! Dan wasn't just 'on the ball' - he had the ball in his hands and was down the field and across the 10-yard line like Forrest Gump while the rest of us were catching our breath. Excellent advice, service, and knowledge. We could not have asked for better help in buying our first home.

PS
Poppie Skold16 June 2026

I can not recommend Independent James enough! They helped guide me through the whole process of buying my first property in London and have continued to offer invaluable support with a recent mortgage renewal. Tom Costello is incredibly professional, helpful, thorough, and clear. I trust and appreciate his advice immeasurably. I highly recommend them!

AC
Alberto Carmona Rosell9 June 2026

We cannot recommend Independent James highly enough. As first-time buyers purchasing our home in London, the mortgage process initially felt daunting, but the team made everything straightforward and stress-free from start to finish. A special mention goes to Tom Costelloe, Senior Mortgage Adviser, whose expertise, professionalism, and outstanding communication were invaluable throughout the entire journey. Tom took the time to explain every step clearly, ensuring we fully understood our options and helping us secure the best possible mortgage offer available to us. His responsiveness and willingness to answer questions promptly gave us complete confidence throughout the process. What truly sets Independent James apart is their ongoing commitment to their clients. Two years later, when it was time to remortgage, Tom and the team were once again incredibly supportive, proactively guiding us through the process and helping us secure another excellent deal. Having that continued support well beyond the initial purchase made a huge difference. The service we received was consistently friendly, knowledgeable, and highly professional. If you’re looking for expert mortgage advice and exceptional customer service, we would recommend Independent James without hesitation. Thank you to Tom and the entire team for making what could have been a stressful experience such a positive one!

JF
Jake F W29 May 2026

I cannot recommend Daniel Lamb at Independent James highly enough! Securing a mortgage can be incredibly stressful, but they made the entire process seamless from start to finish. They were exceptionally knowledgeable, incredibly responsive to all my questions, and worked tirelessly to get me and my partner the best possible rate. Thanks to their expert guidance and proactive communication, my partner and I were able to close on our new home with complete peace of mind. If you are looking for a dedicated, professional, and trustworthy mortgage broker, look no further! Five stars all the way.

SG
Sam Gramann11 May 2026

James and co have helped me several times with my mortgage now. They offer such a good service. Excellent communication and advice, and they're a super friendly bunch too. I can heartily recommend.

JH
Jim Hine7 May 2026

Independent James have been so helpful with advice on my equity transfer process, working with new solicitors, and on completion, locking in my new mortgage rates. Tom Costelloe was very professional and attentive, talking me through the whole process and helping me work out how to move forward in securing my mortgage. Then, the insurance expert, Lorna Stevens, was a joy to talk to in order to review my existing insurance policies, and advise on the best policies for me to put in place for the future. She set everything up with minimal effort from myself, brilliant!

Contact
+442038486500www.independentjames.com54 Kingsway Place, London EC1R 0LU
Working hours
Monday09:00–17:30
Tuesday09:00–17:30
Wednesday09:00–17:30
Thursday09:00–17:30
Friday09:00–17:30
SaturdayClosed
SundayClosed