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Secure for Life Ltd

4.0(89 reviews)See reviews ↓·Swansea

What customers say

Based on genuine customer reviews

Secure for Life Ltd customers in Swansea describe a professional and personable service built around named advisers who take time to explain options clearly. Mark Turner is repeatedly praised for his patience and thoroughness, working through available policies and finding cover suited to individual circumstances, including activity-based life insurance that reviewers say reduced their monthly outlay while adding benefits.

Tom is credited with following a structured process, sending promised information and persisting with calls despite a client's busy schedule, which left the customer feeling assured. Danny is described as helpful from start to finish, increasing cover while lowering the cost compared with a previous arrangement and passing a client on to a colleague for building insurance. Mitchell Clay is named for making a life cover quote straightforward and competitive.

Something that features in review after review is the polite, friendly manner of staff during initial cold calls and follow-ups, with advisers remaining patient even when an application was declined. Several reviewers mention the clarity of communication, the absence of pressure and the sense that they received more information than from previous providers. Life insurance and building insurance are the areas customers discuss, and the recurring impression is of a team that listens carefully, explains matters plainly and leaves people feeling their arrangements are being handled properly.

Reviews

Reviews are taken from publicly available sources.

JS
Joseph S28 April 2026

Had a random call from someone claiming to be from a life insurance company to offer me competitive rates and less monthly payments too.

AP
Ashley Perman17 March 2026

Got cold called to offer a review for cheaper life insurance, felt very off. Stick with what you have and look for yourself

LM
Lee Mayes16 March 2026

Great help very professional team. Mitchell clay got me a great quote for my life cover. Very helpful made it so simple. Highly recommend this company for your cover.

MC
M C5 September 2025

Got a call from them saying they are reviewing my life insurance policy and are able to give me a better cover. Went through everything but when I received the confirmation email I realised they are a different company to my existing insurance broker. I called them back to ensure all the details from my existing cover remain the same on the new one and that wasn’t the case (amount was 30k more was the same but the cover was for half the term I currently had in place). I asked them to cancel it and they said it’s been cancelled and just to go ahead and cancel de direct debit in case they try to take payment in the meantime. A month later I started getting letters from the insurer chasing payment. Called the insurer directly only to be told Secure4Life never cancelled the policy. I suppose someone needed to cash in on their commission. Absolutely disgusting behaviour. Luckily the insurer was nice enough to waive the charges despite the fact that i was no longer in the cooling off period by the time I called them.

RR
Richard Robinson8 May 2024

BEWARE!!! Firstly, they cold call - which is a no no in the financial services!! Look at the reviews, lots of unhappy clients. Many mislead thinking they were their current supplier. Lots of fake positive reviews. Any one can save you money, by removing the quality of your cover...... that is were this SALES company fit in.

AL
Aimee Louise15 January 2024

Rang me up and informed me they were renewing our life insurance so I assumed they were from the company I currently had a policy with, this was my fault for not asking questions. When the policy went through we realised we now had two policies so cancelled this one, took a while to cancel and had a few pestering phone calls asking me why I cancelled the direct debit when they knew I had cancelled. This was 6 months ago and to this day I still get calls asking me why it’s cancelled and that I’m missing out on their ‘great’ deal. In fact I just had a phone call which made me write this review as I’m fed up of it. Man with a south wales accent telling me yet again I’m missing out on their great deals, when I told him politely I had a policy with someone else that had all that included and I didn’t want anything he was trying to sell me, he just weirdly huffed for about 10 seconds until I awkwardly put the phone down. Untrusted and weird company.

RC
Rosa Celeste Magalhães20 December 2023

Got call few months ago who said he was reviewing our policy to a cheaper monthly premium. He introduced himself as working for the life insurance adviser who has helped getting our police in place. I completly forgot to ask for the password. We end up having a new policy, when I received all the emails I have notice it was a different adviser company. I did cancel it, got in contact with the previous one where she took the time again to explain everything and the " new cheaper policy" wasn't that cheap, it just didn't cover everything we did have in place. We have cancelled also de direct debit and today I received a letter with a confirmation of my bank details for their policy, important to say I never authorised that. I wouldn't recommend this company at all, they don't look in to your family curcunstacies, they just want the commission!

Insurance brokers in Swansea compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Swansea are compared.

RankProviderRatingReviewsOpen Sat.
1Lloyd & Whyte Community Broking Swansea★ 4,9247No
2Stuart Collins & Co★ 4,8117No
3Brentacre Insurance Services Ltd★ 4,2792Yes
4Secure for Life Ltd (this page)★ 4,089No
5ERS Insurance Group★ 3,350Yes
Contact
+448000987990www.secureforlife.co.ukFl 4, Princess House, Princess Way, Swansea SA1 3LW
Working hours
Monday08:00–19:00
Tuesday08:00–19:00
Wednesday08:00–19:00
Thursday08:00–19:00
FridayClosed
SaturdayClosed
SundayClosed