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Signature Mortgages and Protection

Signature Mortgages and Protection

5.0(279 reviews)See reviews ↓·Stoke-on-Trent

What customers say

Based on genuine customer reviews

Stoke-on-Trent clients describe Signature Mortgages and Protection as a brokerage built around personal attention and patience rather than a transactional process. Alex is the adviser named most often, with several reviewers highlighting her depth of knowledge, her readiness to explain even the most basic points, and her availability whenever questions came up; first-time buyers in particular record how she arranged repeated meetings so that each stage of the mortgage journey made sense. Laura and Paul also feature in accounts, Paul being linked to more complex cases involving supported-living leases, and Laura to guidance through Help to Buy requirements.

A recurring theme is the way mortgage options and their pros and cons are set out, leaving clients confident in the choice they make. Communication is praised as well, with updates arriving promptly, progress moving at a steady pace, and a dedicated contact who remembers earlier conversations. Solicitor recommendations were provided when needed, and reviewers often mention feeling reassured during what can be a stressful period. The service covers first-time buyer mortgages, remortgaging and specialist lending.

Reviews

Reviews are taken from publicly available sources.

LY
Li-an Yeng2 August 2026

Lisa has been so patient and supportive whilst we have been navigating our next steps with our mortgage and house. We really appreciate the time that she has spent helping us to come to the right decision. Thank you Lisa!

TL
Tom Latham23 July 2026

Alex has been great so far, more than happy to have multiple meetings to help us understand the whole process as first time buyers. Would happily recommend!

JO
Jamie O'Toole7 May 2026

We’ve had such a positive experience throughout this whole process. Laura and the team did an incredible job of understanding our needs, working with all the relevant stakeholders, and helping us navigate the Help to Buy requirements — which Homes England certainly don’t make easy! Nothing ever felt like too much trouble, and every question we had was answered patiently and professionally. The whole process felt so much less stressful thanks to the support and communication throughout. When my remortgage is up again, I’ll 100% be reaching out to Laura again, and both myself and my partner will absolutely be recommending Laura and the team to anyone looking to sort out a mortgage.

TB
Tony Burgess6 May 2026

I found the help I received was thorough yet friendly and accessible. There was a patience around answering any questions I had and the pros and cons of various mortgage options were outlined clearly. I felt very able to make an informed choice of mortgage based on the conversations and information made available. Also, the fact that I had a dedicated person to connect with helped because we could remember earlier conversations and questions and priorities. Would happily recommend to others.

LD
lee dunn23 April 2026

Alex was brilliant from start to finish. Made the whole process stress free and easy for us. Communication was excellent throughout. Happy customer, thank you so much 😊

PS
Paul Smith21 April 2026

Alex and her team were extremely helpful when helping me arrange a mortage. I was impressed with the in depth knowledge she had and the willingness to answer all questions, no matter how basic. Even when making extra requests and last minute changes, she were happy to get these through for me. Will use again!

AW
Adam Wilshaw17 April 2026

We had Alex as our mortgage advisor and we can honestly say without her we would’ve been lost. She helped us from start to finish whenever we needed her and was a great insight throughout the whole process. We would extremely recommend Alex to anyone looking to buy a home, great professional and an overall great help.

Mortgage brokers in Stoke-on-Trent compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Stoke-on-Trent are compared.

RankProviderRatingReviewsOpen Sat.
1Signature Mortgages and Protection (this page)★ 5,0279No
2Faulkner Powell Mortgages★ 5,0680Yes
3Synchro Mortgage Solutions Ltd★ 5,0459No
4Just Mortgages Longton★ 5,0258Yes
5Just Mortgages Hanley★ 5,0215Yes
Contact
+441782617600www.signaturefs.comFestival Park, 8 Ridgehouse Dr, Stoke-on-Trent ST1 5SJ
Working hours
Monday08:30–17:30
Tuesday08:30–17:30
Wednesday08:30–17:30
Thursday08:30–17:30
Friday08:30–16:00
SaturdayClosed
SundayClosed