Source Insurance
About the company
Source Insurance is an insurance broker based in Cardiff that has been helping people protect their homes and properties for over 30 years. The company specialises in home and landlord insurance, and traditionally partners with mortgage brokers. Source Insurance offers household insurance and let property insurance. It provides training options including personalised 1-on-1, group sessions and online CPD courses.
What customers say
Based on genuine customer reviews
Reviews
Reviews are taken from publicly available sources.
Horrible. Had to wait 3 weeks for call back from free 24/7 legal helpline which supposed to be included in the policy . That was only after making formal complaint. Waited for 3 weeks to hear that will not cover my legal expenses. Please note that your reply to my post is not true and full picture of what happened. Because I missed 3 calls on one day as I was told I have to go back to your company ( source insurance) again to get someone from free helpline to call me back . I called back your company ( source insurance) and I was told that someone will call me again and no one did . I had to make formal complaint for someone to call me back. I got very vague advice via helpline 2 short phone calls and second person only asked me really if I can confirm that I was called back. When I made a complaint, I had to explain to 3 different people why I was making complaint, staff was rude too me . I when I first the called legal expenses team , person on the phone told , I should not seek any help I was all my fault that I bought the flat , which turn out to have serious repairs done
Good customer service- I spoke to Kaz today on the phone after my policy auto updated to a new provider with an increased prize. She was able to go through a new quote for me which was a much better price. She was lovely on the phone and gave a great standard to customer service! Thank you again Kaz
Had a very pleasant experience , due to my own fault I didn’t realise that my premium had increased . When I rang to speak to an agent she talked me through my options and quickly resolved my issue
Britney is very knowledgeable, personal & efficient. She dealt with my query extremely fast proving her high standards across her work. She provided an instant solution at the first opportunity, delivering a positive outcome. Thank you, have a great year ahead 🎉🤍☕️
Chatline was immediately taken up by Ryan at Source. My queries were clarified and explained in detail. Certainly saved a phone call.
I had great experience with Ryan today for fixing a direct debit issue with one of the client. He was so much helpful and fixed through the chat itself. Thank you so much Ryan for your support always.
Source Insurance is a really good reliable company I have used for several years for our home insurance. Competitive prices coupled with excellent customer service, special Mention to Britney who assisted me with my renewal for this year. Excellent 5*
Insurance brokers in Cardiff compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 4 businesses in this category in Cardiff are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | Insight Insurance Services Ltd | ★ 5,0 | 23 | No |
| 2 | Motts Insurance | ★ 4,9 | 35 | No |
| 3 | Howden Insurance Cardiff | ★ 4,7 | 32 | No |
| 4 | Source Insurance (this page) | ★ 4,3 | 64 | No |