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First Mortgage

First Mortgage

5.0(505 reviews)See reviews ↓·Sunderland

What customers say

Based on genuine customer reviews

Sunderland homeowners seeking a mortgage have praised the support provided by named advisers, among them Tom, Jess, Tracy, Chelsea, Jo, Beverley, Neale, Diane and Rose. Guidance runs from the initial enquiry through to securing a mortgage and setting up solicitors, surveyors and home and life insurance, with paperwork explained patiently and options laid out clearly. Reviewers frequently point to how quickly questions were answered, particularly by Tom and Jess, who checked in throughout and continued to offer help after completion.

Something that features in review after review is the handling of setbacks, such as purchases that fell through and a case where a lender valuation helped reduce the property price. Punctuality, reliability and an encouraging manner are described across the accounts, while customers returning for a remortgage illustrate the trust built over successive transactions. Several reviewers note that the process felt quicker and less stressful than anticipated, with clear communication maintained at every stage and advice given freely on matters both large and small. The same names recur, suggesting continuity of care rather than a single good experience.

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Reviews

Reviews are taken from publicly available sources.

AA
amir ahmadi1 September 2026

We had a great experience with First Mortgage NE. A big thank you to Jessica and Tom for their excellent support throughout our mortgage application. They were always helpful, responsive, and made the whole process much smoother and less stressful. We really appreciate all your help and would highly recommend them!

N
Neve24 July 2026

As first time buyers, me and my partner weren’t sure where to start after we put an offer in for our new home! We contacted FM and have had the best experience from Tom and Jess, who have both made our sale seamless and super stress free!! I can’t thank them both enough for all they’ve done for us!

ZT
Zara Thompson24 July 2026

We couldn’t recommend First Mortgage enough! From securing our mortgage to arranging our home and life insurance, Tom guided us through every step of the process. He made everything straightforward and took the time to explain our options, which made what could have been a stressful experience so much easier. Jess was also fantastic, checking in with us throughout the process and making sure everything was on track. She was especially helpful around completion day, keeping us updated and making us feel supported right through to getting the keys. A huge thank you to Tom and Jess for all their help, we’re so grateful for everything they did. We will definitely be recommending them to our friends / family and using them in the future!

SV
Steve VP22 July 2026

Excellent service from Diane and Rose! They were extremely helpful, always on time and always on point. If we had to go through the entire mortgage process again we would definitely choose them. We are very happy with how our case was handled and would strongly recommend them.

LB
Lily Bowden17 July 2026

As first time buyers, we could not have asked for a better experience! Diane and Rose were amazing from start to finish. They explained everything to us so clearly and were always happy to answer questions and help. Could not recommend them more. Thank you both so much!

C
CMR17 July 2026

I came to first mortgage as I was very unsure where to start with buying my first house. Tom was very helpful with setting me up solicitors, surveyor, insurance etc. Tom and Jess would respond quickly to any enquiries I had in the process and were very helpful. If you’re looking to buy your first house I would definitely recommend going with first mortgage advisors in Sunderland

GP
Gary Prior7 July 2026

First Mortgage Sunderland have been so incredibly helpful in assisting me purchasing my first home! Tom, Jess and the rest of the team kept me informed each step of the way explaining in thorough detail what to expect at every stage. They found me the best deal on a 5 year fixed and even helped me arrange life insurance and buildings and contents insurance. They were always accessible if I had any questions and kept me well up to date throughout the process!

Mortgage brokers in Sunderland compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Sunderland are compared.

RankProviderRatingReviewsOpen Sat.
1First Mortgage (this page)★ 5,0505Yes
2Fairway Mortgage Advice★ 5,0227Yes
3Riverside Mortgage Advice★ 5,091No
4The Mortgage Plan★ 5,0158Yes
5Taylor Hall Financial Services★ 5,082No
Contact
Working hours
Monday09:00–17:30
Tuesday09:00–17:30
Wednesday09:00–17:30
Thursday09:00–17:30
Friday09:00–17:00
Saturday09:00–17:00
SundayClosed