Howden Insurance Brokers - Birmingham

Helpfulness and approachability stand out across the feedback for this Birmingham insurance brokerage operating as a car and motor insurance agency. Various customers describe staff as polite, patient and willing to assist, with reviewers repeatedly mentioning a reassuring manner during what can be a stressful process of arranging cover. Named members of the team feature in accounts of positive experiences, with Zavaar singled out for patient support and Jack praised for professional, friendly handling of van insurance, including what one customer considered a competitive price.

The service is described as dedicated, with employees taking time to explain details and remain available throughout. Reviewers also note a generally positive atmosphere and efficient handling of enquiries. Some accounts are less favourable, citing unexpected rises in ongoing costs, a transfer of cover between vehicles that proved costly, and difficulty in obtaining a return call after providing details for a quotation. These points recur across a number of the lower-rated contributions and temper the generally warm picture of the brokerage, though the predominant theme remains the courteous, helpful conduct of the staff.