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Orwell Insurance Services Ltd

Orwell Insurance Services Ltd

4.6(113 reviews)See reviews ↓·Ipswich

What customers say

Based on genuine customer reviews

Unoccupied property cover, home insurance and bespoke policies for landlords and tenants form the core of the work that customers describe at this Ipswich brokerage. Several reviewers single out Daniel Andrews by name, crediting him with arranging cover quickly, often during a single phone call, and explaining each stage of the process in plain terms. The speed of response is a point that comes up often, with policies put in place the same day for properties that other providers had declined to quote. Customers repeatedly mention that quotes were affordable and, in some cases, noticeably lower than those obtained elsewhere, while the level of cover was still felt to be comprehensive.

Communication before and after the policy is placed is praised, including updates during a house sale and a refund returned promptly once cover was no longer required. Reviewers also highlight the willingness to handle unusual risks, such as homes left empty during probate or between tenancies, and to accommodate occasional visits to a property. The friendly, knowledgeable manner of the staff and the absence of fuss when arranging a policy are recurring themes, with policyholders returning for subsequent insurance needs and recommending the firm to family and friends.

Home Insurance AgencyInsurance brokerInsurance companyTenant's Insurance Agency

Reviews

Reviews are taken from publicly available sources.

JW
Joleah Whittle3 September 2026

I needed last minute unoccupied home insurance whilst the sale of my property was going through, it wasn’t an easy feat - I searched so many websites and returned no results. Orwell came to the rescue, Daniel got in touch really quickly and sorted me out on the day. 10/10 for service, thanks Daniel! I never thought I’d see the day where I had a positive experience buying insurance, but I was wrong! Would recommend ☺️

MB
Margaret Blyde26 August 2026

Excellent experience, this was dealt with by Daniel Andrews who went above and beyond, was quick, helpful, explained the process, found the best deal to suit me and advised on payments. Would recommend this company as the cover offered was excellent and the quote was the lowest I received.

GN
Graham Nicklin6 August 2026

Having had landlords insurance with NFU and AXA previously with no issues my wife insured her rental property with Orwell whilst it was unoccupied and put up for sale. This was fine until in Jan this year we needed to claim for water damage due to a leak in the attic which was finally settled in full yesterday ( 7 months later ) only after a formal complaint was made by us to Lloyds Technical Complaint Investigation Managers, after Orwell tried to substantially reduce the amount offered to settle the claim. The whole ordeal has been extremely stressful and time consuming . Our thanks go to Lloyds for their intervention

PC
Phil Cave3 August 2026

We used Orwell for unoccupied house insurance. After our dad died we needed to get house insurance for his home. It was so easy and they accommodated the fact we needed to stay in the house very occasionally as we didn’t live near by and wanted to keep an eye on the place. The price was good too and we arranged over the phone. Thank you.

MK
Michael Kingscote31 March 2026

Not normally one for reviews, but I felt compelled to express how delighted I am with my dealings with orwell. Everything was so easy, and arranged in around ten minutes with a price that was affordable for a policy above and beyond others in that price range. Thank you Daniel for all your help and for putting me at ease as I'm not one that finds this sort of thing easy to do.

MN
Matthew Nelson27 February 2026

An understanding company and went the extra mile even out office hours to make sure we were able to insure, an excellent family run company i would highly recommend .

LG
Lisa Grace20 February 2026

I needed a specific insurance policy. Orwell Insurance were able to accommodate my needs and Daniel was more than helpful with different quotes and made what seemed a daunting process very simple for me. We were able to choose the correct excess that suited us and a policy that met our needs. Thank you Orwell and Daniel.

Insurance brokers in Ipswich compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Ipswich are compared.

RankProviderRatingReviewsOpen Sat.
1NFU Mutual Ipswich★ 5,0138Yes
2Orwell Insurance Services Ltd (this page)★ 4,6113No
3WTW★ 4,695No
4Pound Gates★ 4,535No
5AXA Insurance★ 3,8117Yes
Contact
+441473292800oisonline.co.ukCrystal Business Centre, 47 Knightsdale Rd, Ipswich IP1 4JJ
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed